Northern Line Drawing Studio Ltd. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect, use, disclose, and retain in the course of operating our drawing-studio business in Canada. This Privacy Policy explains how Northern Line Drawing Studio Ltd. handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial private-sector privacy legislation.
1. Introduction and company information
This Privacy Policy applies to personal information collected by Northern Line Drawing Studio Ltd. in connection with our drawing-studio services, including class registrations, private sessions, event bookings, website and email communications, customer support, marketing, and related business activities.
Company name: Northern Line Drawing Studio Ltd.
Address: 400-1200 Georgia St W, Vancouver, BC V6E 4R2, Canada
Email: [email protected]
Phone: +1 (604) 689-2746
2. Data collection and processing
We may collect, use, and process the following categories of personal information, depending on your interaction with us:
- Identification and contact information: name, email address, phone number, mailing address, emergency contact details, and other contact information.
- Booking and transaction information: class registrations, appointment details, attendance records, purchase history, payment status, and billing information.
- Account and communication information: messages you send us, inquiries, feedback, complaints, preferences, and communication history.
- Website and technical information: IP address, browser type, device information, approximate location data derived from IP address, pages visited, and cookie or similar tracking data, where used.
- Studio and participation information: information related to your participation in workshops, drawing sessions, private lessons, or events, including accessibility needs or dietary preferences if you choose to provide them.
- Marketing preferences: subscription status, consent choices, and engagement with our emails or promotions.
We generally collect personal information directly from you, such as when you book a session, subscribe to communications, complete a form, contact us, or participate in an in-studio activity. We may also collect information from third-party service providers that support our operations, such as booking platforms, payment processors, and analytics providers, subject to applicable law and your settings.
We only collect personal information that is reasonably necessary for the purposes identified in this Privacy Policy or as otherwise permitted or required by law.
3. Purpose of data processing
We use personal information for the following purposes:
- to provide drawing-studio services, classes, workshops, private sessions, and events;
- to manage bookings, scheduling, waitlists, cancellations, and attendance;
- to process payments, refunds, invoices, and related accounting activities;
- to communicate with you about your registration, account, inquiries, and service updates;
- to respond to feedback, complaints, support requests, and accessibility accommodations;
- to send marketing communications, newsletters, or promotional offers where permitted by law and, where required, with your consent;
- to administer our website, improve user experience, analyze traffic, and understand service usage;
- to maintain security, prevent fraud, detect misuse, and protect our legal rights and property;
- to comply with legal and regulatory requirements, including tax, accounting, and record-keeping obligations;
- to manage insurance, liability, and incident reporting where applicable;
- to carry out internal business operations, reporting, planning, and service improvement.
4. Legal basis for processing
We process personal information on the following bases, as applicable under Canadian privacy law:
- Your consent: where you have given express or implied consent for a specific purpose, including certain marketing communications and optional collection of sensitive preference information.
- Performance of services: where processing is necessary to register you, deliver studio services, manage bookings, and communicate about those services.
- Legitimate business purposes: where processing is necessary for reasonable business purposes that you would reasonably expect, and where such interests are not overridden by your privacy rights.
- Legal and regulatory obligations: where processing is required to comply with applicable laws, including taxation, accounting, fraud prevention, or lawful requests from authorities.
- Protection of vital interests or legal claims: where necessary to protect health and safety, respond to emergencies, or establish, exercise, or defend legal claims.
Where we rely on consent, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data sharing and third parties
We may share personal information with third parties only as reasonably necessary and subject to appropriate safeguards, including confidentiality and data protection obligations. These third parties may include:
- Payment processors and financial service providers: to process payments, refunds, and fraud checks;
- Booking, scheduling, and customer management platforms: to manage registrations, attendance, and communications;
- Email and marketing service providers: to send service messages and, where permitted, promotional communications;
- IT, cloud hosting, and analytics providers: to host our systems, secure data, and analyze website or service performance;
- Professional advisors: such as accountants, auditors, lawyers, and insurers;
- Regulators, law enforcement, or other authorities: where required or permitted by law;
- Business partners and instructors: where needed to deliver a specific class, workshop, or event you have registered for.
We do not sell personal information in the ordinary sense. If our practices change, we will update this Privacy Policy and, where required, obtain consent or provide notice as required by law.
6. Data transfer to third countries
Some of our third-party service providers may store, process, or access personal information outside of Canada, including in the United States or other foreign jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.
Where personal information is transferred outside Canada, we take reasonable steps to ensure it is protected by contractual, organizational, and technical safeguards appropriate to the sensitivity of the information and the risks of the transfer.
7. Storage duration
We retain personal information only as long as necessary for the purposes for which it was collected, or as required or permitted by law.
- Booking and transaction records: kept for the period necessary to administer services, financial reporting, and legal compliance.
- Communication records: retained as needed to manage inquiries, service history, and dispute resolution.
- Marketing information: retained until you unsubscribe, withdraw consent, or we determine the information is no longer needed.
- Security and technical logs: retained for a limited period consistent with operational and security needs.
When personal information is no longer required, we securely delete, anonymize, or destroy it in accordance with our retention practices and applicable law.
8. User rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: to request confirmation of whether we hold personal information about you and to obtain a copy of that information;
- Rectification: to request correction or updating of inaccurate or incomplete information;
- Erasure: to request deletion of personal information, subject to legal and contractual limitations;
- Restriction: to request that we limit the processing of certain information in specific circumstances;
- Data portability: to request a copy of information you provided to us in a structured, commonly used format, where applicable;
- Objection: to object to certain uses of your information, including some forms of direct marketing.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We will respond within the time required by applicable law or, if no specific statutory period applies, within a reasonable time.
9. Withdrawal of consent
Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services, such as class registration confirmations, email updates, or marketing communications.
You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us directly at [email protected].
10. Right to complain
If you have concerns about our privacy practices, we encourage you to contact us first so we can investigate and attempt to resolve the issue.
You may also have the right to file a complaint with the appropriate privacy regulator in Canada, such as the Office of the Privacy Commissioner of Canada, or with a provincial privacy commissioner where applicable.
Contact for privacy concerns: Northern Line Drawing Studio Ltd.
Email: [email protected]
Phone: +1 (604) 689-2746
11. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards may include access controls, secure storage, encryption where appropriate, staff confidentiality obligations, and security monitoring.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect personal information in a manner appropriate to the sensitivity of the information and the risks involved.
If we become aware of a privacy breach involving personal information and applicable law requires notice, we will notify affected individuals and relevant authorities as required.
12. Contact information
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:
Northern Line Drawing Studio Ltd.
400-1200 Georgia St W
Vancouver, BC V6E 4R2
Canada
Email: [email protected]
Phone: +1 (604) 689-2746
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, legal requirements, or other operational reasons. Any updated version will be posted on our website with a revised effective date where appropriate.
Your continued use of our services after a change to this Privacy Policy indicates your acknowledgement of the updated policy, to the extent permitted by law. If we make material changes, we may provide additional notice where appropriate.
Effective date: September 10, 2026